Your team is busy.
Check-ins, exam-room hand-offs, a lobby full of leashes. The phone competes with the person standing at the counter, and the person at the counter should win.
Fill every appointment
until close.
Every call answered, every pet booked, more revenue for your clinic.
BarklyOn call
01:12
Visit bookedTue 4:30 PM
Fills every slot until closeNever clocks outAnswers every callSpeaks English & SpanishAnswers insurance questionsBooks real open slotsTexts the confirmationTriages emergenciesFrees your front desk
The last hour of the day
Your schedule should be full
until the doors close.
Clinic owners earn the most when the doctors are booked all the way to closing. The people holding the phone have a different day — and that’s nobody’s fault.
One Thursday, 8 AM to closeIllustrative
Phones covered by a busy teamLate-day calls and bookings slip
With Barkly on the lineOpen slots get filled right up to close
8a9a10a11a12p1p2p3p4p5p
BookedOpen, unfilledFilled by BarklyClose · 6 PM
Different days, different incentives.
Owners earn when appointments run until closing. Hourly staff are focused on the shift in front of them, and near close the pull is to wrap up. That’s how the job is built, not a flaw in the people.
Barkly never clocks out.
No 9 AM rush, no 5:30 wrap-up. It keeps answering and booking until the last slot, then hands the details to your team. It takes the phone off their plate. It doesn’t replace them.
Clinics can miss up to a quarter of their calls. Illustrative. Estimate from a vendor-sponsored industry article; we’re measuring real numbers with clinics and will publish them. Every unanswered call is a booking another clinic gets.
On the other end of the line
The easiest clinic
to book wins the visit.
You’ve felt it before. Something’s wrong, so you call four or five offices, chase down who has an opening, and end up wherever booking is easiest and you can check that your insurance works.
For a pet owner it’s even more personal. A pet is family. They want a clinic they can reach right now, that books them fast, and that can say whether it takes their pet insurance or payment plan.
RecentsTonight · 6:48 PM
Clinic AVoicemail · “Leave a message”
0:14Clinic BOn hold · hung up
4:12Clinic C“Call back after 8 AM”
0:31Clinic DOpen, but no one could say if they take my insurance
2:40The clinic that picked upAnswered right away · booked for 7:15 · insurance question answered
2:10Illustrative scenario with fictional clinics.
Reach someone right away.
Not a voicemail box. A calm voice that picks up on the first ring, day or night.
Get on the calendar fast.
Real open slots, offered on the call and confirmed by text. Done in minutes, not days.
Know it will work.
Does the clinic take my pet insurance? Offer a payment plan? Owners get a straight answer before they commit.
Meet your team
A whole front office,
on one platform.
Four agents are working today. More are on the way. Each one is built to bring in booked visits and take busywork off your front- and back-office staff.
Working today
Live nowL
Lark Live now
Speed-to-Lead Agent
The time between “interested” and “booked” is where visits are lost. Lark closes it: an instant call or text back, the booking, an immediate confirmation, and automatic reminders.
Web formGoogleText inquiriesWebsite chat
Interested → Booked → Confirmed → RemindedExample
- Interested Inquiry · 9:02 AM Web form comes in. Barkly calls back at 9:02.
- Booked 9:04 AM Tue 4:30 PM, on the calendar.
- Confirmed Text · 9:04 AM Instant confirmation, with reply to reschedule.
- Reminded Day before Reminder sent automatically.
2 minutes from inquiry to booked. Example timeline with sample times.
Lark contacts only people who reached out or booked through Barkly, and every message follows your rules and consent.
P
Live nowPenny
AI Front Desk
Answers every call you can’t, in English or Spanish. Books real open slots, texts the confirmation, and keeps filling the schedule until close.
AnswersBooksBilingual
R
Live nowRex
Emergency Triage
Checks every call for danger first. Routes real emergencies to your staff, the nearest 24-hour ER, or poison control. Never diagnoses.
StaffERPoison control
I
Live nowIvy
Insurance & Payment Questions
Tells callers whether your clinic works with their pet insurance, financing like CareCredit, or wellness plans, using only information you’ve approved.
Most pet insurance reimburses the owner after the visit, so Ivy explains how that works at your clinic. She never promises coverage or reimbursement.
Outbound
Coming soonReach clients before they have to call you. Fewer no-shows, fuller books, steadier revenue.
R
Coming soonRemy
Recall Reminder Agent
Reminds owners when vaccines and annual exams are due, and books them in.
C
Coming soonCleo
Reschedule Agent
Reaches out when a client cancels or misses a visit and offers new times, so empty slots get filled again.
W
Coming soonWren
Wellness-Plan Renewals
Renews expiring wellness plans and signs up new members, keeping recurring revenue steady.
G
Coming soonGus
Check-In Agent
Follows up after surgery and routine visits, and flags anything that needs a person.
F
Coming soonFinn
Fill-the-Schedule Agent
Reaches past clients to fill empty slots, especially late in the day.
Outbound runs only with client consent.
Barkly contacts only clients who have agreed to be contacted, within your rules.
Back office
Coming soonThe paperwork that eats your team’s afternoon, handled so they can focus on the animals and people in front of them.
M
Coming soonMabel
Insurance Claims Paperwork
Prepares pet insurance claim paperwork for your team to review and send.
O
Coming soonOtis
Records Requests
Handles records requests from owners and other clinics.
N
Coming soonNora
Refill Requests
Takes refill requests and routes them for approval, with no phone tag.
H
Coming soonHank
Billing Follow-Ups
Follows up on open balances politely, so your team doesn’t have to.
Coming-soon agents are on our roadmap and aren’t available yet. Timing and pricing aren’t final. Agent names and personas are working names.
On every call
Everything that turns a ring
into a booked visit.
Barkly knows your clinic, speaks to owners like a person, and gets the work done. Then it shows you exactly what happened.
Answers every call you can’t.
Forward the line when it’s busy, unanswered, or after hours. Barkly picks up in the caller’s language, tells them it’s the clinic’s automated assistant, and gets to work.
Incoming call11:42 PM
(555) 014-2290Forwarded · line unanswered
Barkly answered in 1 ring
Books into your real calendar.
Offers two or three open slots, confirms out loud, then books it.
ThursdayDr. Alvarez
8:30 Booked
9:30 Milo · Wellness · Barkly
10:15 Booked
11:00 Open
Texts the confirmation.
The owner gets the details on their phone before the call even ends.
Maple Street Animal Clinic
Hi! You’re booked for Milo’s wellness exam, Thu Nov 12 at 9:30 AM. Reply C to confirm or R to reschedule.
C
Perfect, see you then. 🐾
English and Spanish, even mid-sentence.
Owners can switch languages whenever they like. Barkly follows — with pet and medical vocabulary, not a generic phrasebook.
EN
“My cat hasn’t eaten since yesterday.”
ES
“Mi gata no ha comido desde ayer.”
Barkly
Understands both. Replies in the language you speak.
Takes a proper message.
Refills, test results, and billing questions become a clear note with a callback window.
Refill requestCallback by 10 AM
Lab results questionCallback by 2 PM
Billing questionCallback by 4 PM
Shows the revenue it brought in.
A recovered-bookings report lands in your inbox every month. No guesswork.
Recovered bookings · sample
14
How it works
Live in three steps.
No new phone system.
1
Forward your line.
Keep your number. Point calls to Barkly when the line is busy, unanswered, or the clinic is closed. We help with the setup.
Your clinic lineBarkly
2
Barkly takes the call.
It greets in English or Spanish, checks for emergencies first, answers insurance and payment questions, and books an open slot, even in the last hour of the day.
GreetEmergency checkInsurance QsBookText
3
You see everything.
Open the dashboard for the call log, summaries, and the bookings it brought in. Your team is texted about anything that needs a person.
TranscriptSummaryLeadAlert
Start small. Grow when you trust it.
Phase 1Overflow & after-hoursThe lowest-risk way in. Your team still takes the daytime calls.
Phase 2Live transferBarkly warm-transfers the calls you want a person on.
Phase 3Full coverageDaytime too, once you’ve seen the transcripts.
Hear it for yourself
The same call.
Two languages.
Spanish isn’t a bolt-on. Barkly is built so a Spanish-speaking owner gets the same warm, clear help as everyone else — including when they switch back and forth.
EnglishWellness exam
EN
Thanks for calling Maple Street Animal Clinic. I’m the clinic’s automated assistant, and this call may be recorded. How can I help?
I’d like to book a checkup for my dog, Milo.
Happy to help with Milo. I have Thursday at 9:30 or Friday at 2:00. Which works better?
Thursday works.
Booked. I just texted you the details.
Language detected automatically
No “press 2 for Spanish.”
EspañolExamen de bienestar
ES
Gracias por llamar a Maple Street Animal Clinic. Soy el asistente automatizado de la clínica y la llamada puede ser grabada. ¿En qué le puedo ayudar?
Quisiera una cita de revisión para mi perro, Milo.
Con gusto. Tengo el jueves a las 9:30 o el viernes a las 2:00. ¿Cuál prefiere?
El jueves.
Listo. Le acabo de enviar los detalles por mensaje de texto.
Sample dialogue for illustration. Live audio demo coming with the founding-clinic pilot.
Emergency safety
When it’s an emergency,
a person takes over.
Barkly checks for danger before it does anything else. If it’s unsure, it treats the call as an emergency. It never diagnoses, never gives medical advice, and never tells an owner to wait and see.
11:58 PM
Wednesday, November 4
BARKLY · EMERGENCYnow
Possible toxin ingestion
Caller (Spanish): dog ate chocolate ~30 min ago. Transferring to on-call now. Transcript attached.
BARKLY1m ago
Callback needed · Sensitive call
Owner asked about end-of-life care. No booking script used. Please call back with care.
Checked first, every call.
- Toxin ingestion
- Trouble breathing
- Collapse
- Seizure
- Major trauma
- Signs of bloat
- Male cat straining
Live transfer to your staffor the nearest 24-hour ER’s name, address, and phone, repeated slowly on request.
Poison-control referralfor suspected poisonings, with numbers verified before launch.
Gentle with hard callsEuthanasia or a pet who has passed gets sympathy and a human callback, never a booking script.
Always upfrontSays it’s the clinic’s automated assistant, in the caller’s language. Never claims to be human.
No diagnosisor dosing, ever
No invented pricesor availability
If a tool failsit takes a message and alerts staff
The dashboard
See every call.
Know exactly what it earned.
A clean log of every call, a transcript you can read in seconds, your minutes at a glance, and the bookings that would otherwise have gone to voicemail.
Calls answered63this month
Recovered bookings14this month
Booked after 5 PM6this month
Minutes used212 / 400
Recent callsSample data
11:42 PM(555) 014-2290ESBooked
9:17 PM(555) 018-7741ENEmergency
6:03 PM(555) 012-3356ENBooked
12:21 PM(555) 019-6608ESMessage
12:08 PM(555) 011-4472ENBooked
8:44 AM(555) 017-9035ENMessage
TranscriptEmergency
Summary
Owner reports dog ate chocolate. Barkly gave no advice, transferred to on-call, and texted staff.
Barkly “Is your pet having trouble breathing, or did they eat something harmful?”
Caller “He ate chocolate, a lot.”
Barkly “Thank you. I’m connecting you to our on-call team right now.”
Dashboard shown with sample data and placeholder phone numbers.
The math
One saved booking
can cover it.
Barkly is priced so a single recovered appointment, like one in the last hour of the day, makes the month worthwhile. Plug in what a new visit is worth to your clinic.
Illustrative calculator. Your real average visit value will be measured during the pilot and shown in your monthly report.
$
Plan
2saved bookings cover your $149 Starter plan
One booking’s value vs. the monthly plan price
At $120 a visit, 2 recovered bookings a month covers the plan.
Fits your clinic
Works with what
you already have.
Your existing number
No new phone system. Set up call forwarding and keep the number your clients know.
Day oneYour calendar
Barkly reads real availability and books straight into it, with SMS confirmation.
Day onePractice software sync
Two-way sync with your practice management system is on our roadmap for the Pro plan.
RoadmapFounding clinicsPlaceholder
Clinic logo
Clinic logo
Clinic logo
Clinic logo
“Pilot-clinic quote goes here once we have one.”
Placeholder — no testimonials yet. We’ll only publish words from real founding clinics.Pricing
Simple plans.
See your minutes, always.
Month to month. You’ll see usage in the dashboard, with an alert at 80% of your minutes so overage is never a surprise.
Founding-clinic pilot
Claim a pilot spot
$99 for your first 30 days.
Up to 200 minutes on overflow and after-hours calls, credited toward your first paid month. Onboarding is waived for the first 10 pilot clinics.
Starter
For clinics missing a few dozen calls a month.
$149/mo
150 minutes · about 50 calls
Start with a pilot- Overflow & after-hours coverage
- English & Spanish
- Emergency triage
- Calendar booking + SMS
- Call log & transcripts
- 1 location · email support
- Lark callbacks use plan minutes; texts are free
Growth
Daytime coverage and live transfer.
$249/mo
400 minutes · about 130 calls
Start with a pilot- Overflow, after-hours & daytime
- Everything in Starter
- Live transfer to your team
- Monthly recovered-bookings report
- 1 location · email & chat support
- Lark callbacks use plan minutes; texts are free
Pro
Busy, multi-doctor clinics.
$449/mo
700 minutes · about 230 calls
Start with a pilot- All coverage modes
- Everything in Growth
- Practice-software sync when available
- Monthly report + a review call
- Up to 3 locations · priority support
- Lark callbacks use plan minutes; texts are free
$199 one-time onboarding covers call-forwarding setup, calendar connection, and script tuning. Extra locations $149/mo. Overage $0.40 / $0.35 / $0.30 per minute on Starter / Growth / Pro. Launch pricing is subject to change during the pilot. Pricing covers the agents that are live today; coming-soon agents aren’t priced yet. Lark’s callback calls count toward your plan’s included minutes. Texts (confirmations, reminders, and text replies) are included free on every plan.
Questions
Good questions
from careful clinics.
Is this going to replace my front desk?
No. Your team is busy, and that’s the point. Barkly takes the calls they can’t get to, especially at lunch, during check-in rushes, and near close, and hands the details to them. People stay on the work that needs a person.
Can Barkly tell callers whether we take their pet insurance?
Yes, using only information you approve: which insurers you work with, whether you offer CareCredit or other financing, and whether you have wellness plans. Most pet insurance reimburses the owner after the visit rather than paying the clinic, so Barkly explains how that works at your clinic. It never confirms coverage, eligibility, or reimbursement amounts. Those questions go to your team.
Which agents are live, and which are coming soon?
Live today: Penny (AI Front Desk), Rex (Emergency Triage), Ivy (Insurance & Payment Questions), and Lark (Speed to Lead), including confirmations and reminders for visits booked through Barkly. Coming soon: proactive outbound agents for recall reminders (like vaccines due), rescheduling, wellness-plan renewals, check-ins, and filling empty slots with past clients; plus back-office agents for insurance claim paperwork, records requests, refills, and billing follow-ups. Coming soon means on our roadmap, not available yet, and timing and pricing aren’t final.
Will Barkly call or text my clients on its own?
Only in response to someone reaching out or booking. Lark calls or texts back people who send a web form, Google, or text inquiry, and sends confirmations and reminders for visits it books. Proactive outbound, like recall reminders, reactivation, and renewals, is coming soon and will run only with client consent, following your clinic’s rules and the law. Lark’s callback calls count toward your plan’s included minutes, and texts (confirmations, reminders, and replies) are included free on every plan.
Does it tell callers it’s not a person?
Always. In the caller’s language, Barkly says it’s the clinic’s automated assistant and that the call may be recorded. It never claims to be human.
Will it give medical advice?
No. Barkly doesn’t diagnose, recommend treatment, or give dosing. It never suggests home remedies or “wait and see.” Questions about medical care become a message for your team.
What happens in an emergency?
Barkly checks for emergencies first. For things like toxin ingestion, trouble breathing, collapse, seizure, major trauma, signs of bloat, or a male cat straining to urinate, it stops the booking flow and transfers to your staff — or, if you’re closed, gives the nearest 24-hour ER and, for poisonings, a poison-control line. It texts your team the details. When it’s unsure, it treats the call as an emergency.
How good is the Spanish?
Barkly handles callers in English or Spanish and follows when they switch mid-call. We test Spanish calls against the same bar as English ones, with scripted calls covering accents, speed, and spelling names aloud. During the pilot you can read every transcript yourself.
Do I have to change my phone number or system?
No. You keep your number and set up call forwarding for when the line is busy, unanswered, or after hours. Barkly connects to your calendar for booking.
What if the calendar or a tool fails mid-call?
Barkly won’t confirm a booking it couldn’t create. It takes a message, tells the caller when to expect a callback, and alerts your staff.
Does it work with my practice management software?
Today Barkly books into your calendar. Two-way sync with practice software is on the roadmap, starting with the Pro plan. Tell us what you use and we’ll prioritize it.
Can I stop at any time?
Yes. Plans are month to month. The founding-clinic pilot is 30 days, and its $99 is credited toward your first paid month if you continue.
Be the clinic that’s
easiest to book.
We’re opening a handful of founding-clinic spots. Tell us about your clinic and we’ll set up a 30-day pilot for $99, then show you the bookings it brought in.
No contract. Month to month after the pilot.